Cadillac Financial can process your claim with the following required documents:
- Completed Investigation Request Form
- Copy of an ID Theft Report, for example, a police report filed with a federal, state or local law enforcement agency.
The following additional documents are not required (but may be requested) and will assist in expediting the claim:
- Completed ID Theft Affidavit
- Copy of a driver’s license or government-issued ID of the victim
Please mail to:
Attn: Central Fraud Department
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102
Cadillac Financial will investigate your claim once the required documents are received. The investigation will be resolved in the following manner:
If Cadillac Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail, and Cadillac Financial will report to the credit bureau agencies that the Cadillac Financial account should be deleted from the victim’s credit file.
If Cadillac Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The Cadillac Financial account will not be deleted from the claimant’s credit file.
If you have questions or concerns regarding your identity theft claim, please email the Central Fraud department at firstname.lastname@example.org. Please include your name, contact phone number, account number, if applicable, and a brief description of your question or concern. A customer advocate will contact you.