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SECURITY AND IDENTITY THEFT
Cadillac Financial Secures Your Information Online:
Advanced Encryption Technology
- Encryption enables us to protect sensitive information, including your name, address, telephone number, Social Security number and income before it is transmitted over the internet. Strong encryption techniques render this sensitive information unreadable and prevent others from viewing it before reaching our server.
Procedures
- Our site is backed up on a regular schedule. Website activity is checked frequently to ensure the information you provide is protected.
- Visitors to our website can feel secure knowing we use sophisticated detection systems and monitor website activity on an ongoing basis.
Suggestions for Securing Your Online Data
- Keep your password in a safe place.
- Create a strong password with a minimum of eight characters, containing upper/lowercase letters, numbers and special characters. The more complicated your password, the more difficult it is for others to guess. Although Cadillac Financial logs you out of our website automatically after a certain period of inactivity, we recommend you use the “log out” button before closing your browser. This prevents any further activity from taking place after you have exited the site.
- Should you ever discover that someone has accessed your account without your permission, please contact us immediately.
- If you ever have any questions regarding security information at cadillacfinancial.com, please feel free to email or call 1-877-2CF-LUXE (1-877-223-5893).
If you are the victim of identity theft regarding a Cadillac Financial account and wish to request an investigation, submit a claim in writing and mail to Cadillac Financial.
Required Documents
Cadillac Financial can process your claim with the following required documents:
- Completed Investigation Request Form
- Copy of an ID Theft Report, for example, a police report filed with a federal, state or local law enforcement agency.
Requested Documents
The following additional documents are not required (but may be requested) and will assist in expediting the claim:
- Completed ID Theft Affidavit
- Copy of a driver’s license or government-issued ID of the victim
Address
Please mail to:
Cadillac Financial
Attn: Central Fraud Department
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102
Claim Resolution
Cadillac Financial will investigate your claim once the required documents are received. The investigation will be resolved in the following manner:
If Cadillac Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail, and Cadillac Financial will report to the credit bureau agencies that the Cadillac Financial account should be deleted from the victim’s credit file.
If Cadillac Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The Cadillac Financial account will not be deleted from the claimant’s credit file.
Questions?
If you have questions or concerns regarding your identity theft claim, please email the Central Fraud department at creditfraud@cadillacfinancial.com. Please include your name, contact phone number, account number, if applicable, and a brief description of your question or concern. A customer advocate will contact you.