Now You Can Message Us 24/7
By Scooter Hendon / 02/28/2020 / Your Account
Contacting our Customer Experience team just got better:
- Opt in to receive text alerts* for payment reminders and late payments. Log in to MyAccount to update your notifications and respond to the first message to get started.
- You can also text INFO to 53721 or log in to MyAccount and message us directly. You may meet Nanci, your GM Financial virtual assistant who can answer a lot of questions without even needing team member assistance. Some account-specific information may require an expert, but she can connect you with someone who can help.
- Get a dedicated representative who knows your account and how to service your needs.
- One-to-one contact means quicker, more consistent assistance and resolutions.
Easier to use
- Works on mobile, tablet or desktop for a seamless experience across platforms.
- Transcript of conversation is saved for 13 months to review any time.
Log in to MyAccount and click the messaging icon to experience the updated tool for yourself.
*There is no charge from GM Financial, but message and data rates may apply.