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Getting to Know Nanci

Nanci is at the core of Cadillac Financial’s commitment to exceptional customer service. Her name is derived from the middle of “financial,” and she’s at the heart of Cadillac Financial. She’s your virtual concierge here to assist you anytime, anywhere. Connect with Nanci for convenient, intuitive service.

Intelligent customer service

Nanci uses artificial intelligence and machine learning powered by IBM Watson to answer customer questions. Nanci can provide answers to questions phrased in various ways. Most of the time, questions are answered almost immediately without having to hold for a concierge. If the inquiry is particularly complex, she seamlessly connects you with a member of the Cadillac Financial Concierge team during support hours. With their assistance, Nanci constantly learns, leading to continuous improvement.

Efficient, personalized customer care

Nanci is readily available 24 hours a day, seven days a week. She provides answers to the most common inquiries and shows you where to find answers in MyAccount or at Some topics she can help with are:

  • Payment details
  • Lease-end information
  • Purchase and payoff quotes
  • Frequently asked questions
  • Auto financing options
  • Auto Pay setup
  • MyAccount registration
  • MyAccount password resets
  • Payment date changes
  • MyAccount app download details
  • Title and registration information
  • Lease assumptions

Some questions require personalized answers; in that case, security takes priority and you will be asked to log in to MyAccount. Nanci will never ask for account or private information via messaging or texts.

Connect with Nanci

Avoid the hold times. Log in to MyAccount online or with the Cadillac Financial mobile app to start a conversation with Nanci.

*There is no charge from GM Financial, but message and data rates may apply.

Josh Foster
By Josh Foster, GM Financial

Josh Foster takes pride in his three orange cats and the ability to connect people with meaningful experiences. He’s a U.S. Army veteran and volunteers at the Detroit Zoo, where he’s able to educate guests with bad jokes about good animals.


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