We Have Arrived
GM Financial, in partnership with Cadillac, has officially launched a luxury experience tailored exclusively for Cadillac owners. Manage your account seamlessly anytime, anywhere, and connect with your dedicated concierge team with ease. Everything you need is a click away.
Elevate your journey
Have questions about your account? Connect with your dedicated concierge by sending a message online in MyAccount or through the Cadillac Financial mobile app.
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You Belong Here
New Customers
Welcome to the new Cadillac Financial experience. You will be receiving a welcome letter with complete details for managing your account and connecting with our Concierge team. We recommend setting up your MyAccount. All you need is your account number and the last four digits of your Social Security number.
Activate Your Upgrade
Existing Customers
We invite you to join the upgraded Cadillac Financial experience. You should receive a welcome email with complete details for managing your account and connecting with our Concierge Team as a Cadillac Financial client. In the meantime, we recommend using your existing login credentials to activate your Cadillac Financial MyAccount.
Once you have logged in to your MyAccount, download our Cadillac Financial mobile app to connect on the go. Sign up for My Cadillac Rewards and earn points just by downloading the mobile app and enrolling in paperless billing.
As a My Cadillac Rewards member1, you can earn points for taking actions in MyAccount and can redeem points2 as a credit toward your eligible monthly payment3. For full program details, including all the ways you can earn and redeem points, visit mycadillacrewards.com.
Frequently Asked Questions
Cadillac Financial was created to deliver a premier experience to its luxury customers with the next-level service they deserve as part of the Cadillac family.
Eligible Cadillac customers will have access to the new advantages of Cadillac Financial. New clients will simply create a MyAccount, and GM Financial customers who are eligible can sign in to the Cadillac Financial MyAccount using their current credentials.
Current GM Financial customers will be able to use their current login and password to access Cadillac Financial MyAccount once the site launches in May. Keep an eye on your email for messaging from our Cadillac Financial team. New customers will receive directions on how to access MyAccount and benefits in their welcome letter and billing statement.
Yes, it’s your choice. Your username and password will work for both accounts. If you have an existing GM Financial MyAccount, your preferences will transfer to Cadillac Financial.
No, if you have an existing GM Financial MyAccount, your preferences will transfer to Cadillac Financial.
Yes. To take full advantage of your new benefits, we recommend you download the Cadillac Financial mobile app in the App Store ™ or Google Play ™ store. If you sign up for My Cadillac Rewards, you earn points by downloading the mobile app and enrolling in paperless billing.
Yes, you will be able to access your accounts through both Cadillac Financial and GM Financial.
No, it’s your choice. You will still be able to access your account on the GM Financial site.
All Cadillac lessees originating from a Cadillac dealership should have access to Cadillac Financial. If you financed, your Cadillac must be new or certified pre-owned from a Cadillac dealership. Connect with our dedicated Concierge Team if you are having issues accessing your account.
Call our dedicated Concierge Team at 1-877-223-5893 (877-2CF-LUXE) or email us at concierge@cadillacfinancial.com.
You can opt out of marketing emails by visiting the preference center in MyAccount. Opting out of Cadillac Financial marketing emails will also include GM Financial marketing emails.
1 Must be 18 years or older. Points may be earned and redeemed only at GM entities, My Cadillac Rewards participating dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands or Guam). Points are not earned on taxes, fees or body shop repair orders and expire without further notice upon Member Account deactivation. Visit mycadillacrewards.com to view My Cadillac Rewards Terms & Conditions.
2 In a calendar year, Silver Members are eligible to redeem up to $175 in points; Gold Members are eligible to redeem up to $200 in points; and Platinum Members are eligible to redeem up to $225 in points.
3 To be eligible, members must have a Cadillac Financial MyAccount and a minimum of 500 points ($5) available. Customer is still responsible for ensuring all required payments are made on time.