Question Why Cadillac Financial?
Answer

Cadillac Financial was created to deliver a premier experience to its luxury customers with the next-level service they deserve as part of the Cadillac family.

Question What do I need to do to join Cadillac Financial?
Answer

Eligible Cadillac customers will have access to the new advantages of Cadillac Financial. New clients will simply create a MyAccount, and GM Financial customers who are eligible can sign in to the Cadillac Financial MyAccount using their current credentials.

Question When will I be able to access Cadillac Financial and manage my account through the new MyAccount?
Answer

Current GM Financial customers will be able to use their current login and password to access Cadillac Financial MyAccount once the site launches in May. Keep an eye on your email for messaging from our Cadillac Financial team. New customers will receive directions on how to access MyAccount and benefits in their welcome letter and billing statement.

Question Can I still use an existing GM Financial MyAccount if I am a Cadillac customer?
Answer

Yes, it’s your choice. Your username and password will work for both accounts. If you have an existing GM Financial MyAccount, your preferences will transfer to Cadillac Financial.

Question Do I need to sign up for paperless billing again if I move to Cadillac Financial?
Answer

No, if you have an existing GM Financial MyAccount, your preferences will transfer to Cadillac Financial.

Question Do I need to download the Cadillac Financial mobile app if I already have the GM Financial Mobile app? Are there advantages?
Answer

Yes. To take full advantage of your new benefits, we recommend you download the Cadillac Financial mobile app in the App Store ™ or Google Play ™ store. If you sign up for My Cadillac Rewards, you earn points by downloading the mobile app and enrolling in paperless billing.

Question If I have other vehicle accounts that aren’t Cadillac, can I manage them all through Cadillac Financial?
Answer

Yes, you will be able to access your accounts through both Cadillac Financial and GM Financial.

Question I’m near the end of my lease. Do I need to move to Cadillac Financial?
Answer

No, it’s your choice. You will still be able to access your account on the GM Financial site.

Question I have a Cadillac. How come I am not able to access my account with Cadillac Financial?
Answer

All Cadillac lessees originating from a Cadillac dealership should have access to Cadillac Financial. If you financed, your Cadillac must be new or certified pre-owned from a Cadillac dealership. Connect with our dedicated Concierge Team if you are having issues accessing your account.

Question Who can I contact if I have questions?
Answer

Call our dedicated Concierge Team at 1-877-223-5893 (877-2CF-LUXE) or email us at concierge@cadillacfinancial.com.

Question How do I opt out of Cadillac Financial?
Answer

You can opt out of marketing emails by visiting the preference center in MyAccount. Opting out of Cadillac Financial marketing emails will also include GM Financial marketing emails.