Question Why Cadillac Financial?
Answer

Cadillac Financial was created to deliver a premier experience to its luxury customers with the next-level service they deserve as part of the Cadillac family.

Question What do I need to do to join Cadillac Financial?
Answer

Eligible Cadillac customers will have access to the new advantages of Cadillac Financial. New clients will simply create a MyAccount, and GM Financial customers who are eligible can sign in to the Cadillac Financial MyAccount using their current credentials.

Question When will I be able to access Cadillac Financial and manage my account through the new MyAccount?
Answer

Current GM Financial customers will be able to use their current login and password to access Cadillac Financial MyAccount once the site launches in May. Keep an eye on your email for messaging from our Cadillac Financial team. New customers will receive directions on how to access MyAccount and benefits in their welcome letter and billing statement.

Question Can I still use an existing GM Financial MyAccount if I am a Cadillac customer?
Answer

Yes, it’s your choice. Your username and password will work for both accounts. If you have an existing GM Financial MyAccount, your preferences will transfer to Cadillac Financial.

Question Who can I contact if I have questions?
Answer

Call our dedicated Concierge Team at 1-877-223-5893 (877-2CF-LUXE) or email us at concierge@cadillacfinancial.com.