Question Can I message the Concierge team online?
Answer

Messaging is a convenient online connection to the Concierge team. Begin a messaging session by clicking the option in MyAccount online or in the Cadillac Financial MyAccount mobile app for Android and iOS.

During business hours, you will be connected to a concierge who can assist with finding the information you need. At the end of your session, a transcript of your conversation will be saved for 13 months in MyAccount.

Question How do I register for an online account?
Answer

Go to cadillacfinancial.com/MyAccount or the Cadillac Financial mobile app for Android and iOS and select “Register Now.” You will need your Cadillac Financial account number, which can be found on your welcome packet or billing statement, as well as the last four digits of your Social Security number.

While your username (email) is not case-sensitive, your password must be entered exactly as you initially created it.

Question What if I am a new customer?
Answer

As a new customer, you can sign up for MyAccount after receiving your welcome letter, typically a couple of weeks after purchasing or leasing your vehicle. Learn more.

Question What are my payment options?
Answer

There are several ways to pay your bill, including:

RETAIL CUSTOMERS
Regular mail:
Cadillac Financial
P.O. Box 78143
Phoenix, AZ 85062-8143

Overnight mail:
Cadillac Financial
3137 East Elwood St
Suite 130
Phoenix, AZ 85034

LEASE CUSTOMERS
Regular mail:
Cadillac Financial
ATTN: Cadillac Financial Lease
P.O. Box 78143
Phoenix, AZ 85062-8143

Overnight mail:
Cadillac Financial
ATTN: Cadillac Financial Lease
3137 East Elwood St
Suite 130
Phoenix, AZ 85034

Please note that in-person payments at Cadillac Financial locations are not accepted. For other ways to pay, visit our payment options page.

Question Does Cadillac Financial have a mobile app?
Answer

The Cadillac Financial mobile app lets you find answers, make payments and manage your account. Download it for free from Google Play™ Store or the App Store®.

Question Can my payment be automatically deducted from my account?
Answer

You have two options to set up monthly payments. You can set up automatic monthly payments online by logging in to cadillacfinancial.com/MyAccount or use the Cadillac Financial mobile app. 

Once you sign up, automatic payments go into effect immediately, but may take up to two business days to post to your account. Recurring payments can be changed or canceled any time through MyAccount.

Customers also have the option to sign up for auto pay by mail. The auto-pay-by-mail enrollment process takes approximately one billing cycle to complete.

Question What is my payoff amount?
Answer

You can find payoff details by logging in to cadillacfinancial.com/MyAccount or through the Cadillac Financial mobile app for Android and iOS. You can also contact our Concierge team.

Any overage or extra payments on an account should be refunded within 30 days.

Question What is simple interest?
Answer

Simple interest is a method of interest accrual that occurs with auto loans. Review your Cadillac Financial retail installment contract regarding the interest that accrues daily on the principal balance of your Cadillac.

Each payment you make will first pay down any accrued interest by multiplying the daily interest rate by the principal, by the number of days occur between payments. As you make required installment payments each month, payments will be applied first to any interest that has accrued on the unpaid principal balance, and then to the principal amount due for the month, and finally, for other fees, as applicable.

If you need more information on understanding your simple interest loan, contact Cadillac Financial today and let us know how we can assist. You can also download the Simple Interest Fact Sheet.

 

Question How do I enroll in paperless statements?
Answer

Log in to cadillacfinancial.com/MyAccount or use the Cadillac Financial mobile app for Android and iOS to update your profile settings and select paperless billing. After updating your preferences, you will be notified when your billing statement is available online.

Question How do I request benefits under the Servicemembers Civic Relief Act (SCRA)?
Answer

To request benefits, send Cadillac Financial official military notification that includes your name and active-duty date. Any of the following will be accepted:

Send the active-duty notification to the Military Customer Support team via email, fax or mail. For more information, visit our SCRA page.

 

MAIL
Cadillac Financial
Attn: Customer Service Support
P.O. Box 183581
Arlington, TX 76096-3581

OVERNIGHT MAIL
Cadillac Financial
Attn: Account Services SCRA
4000 Embarcadero Drive
Arlington, TX 76014

PHONE NUMBER
Email: MilitaryCustomerSupport@cadillacfinancial.com
Military Support Team Phone Number: 1-855-719-9693, Hours 8-5pm M-Fri CT
Fax: 1-877-470-9873

Question When do I receive my security deposit?
Answer

Your security deposit will be returned to you within 60 days of returning your leased vehicle, less any amount owed under your lease agreement.

Question How can I check if my vehicle has a recall?
Answer

To see if your Cadillac has a recall, visit the Cadillac Recall Center website, reach out to your Cadillac dealer or contact our Concierge team.

Question What happens if I don’t repair a recall?
Answer

If a leased Cadillac is returned with a recall, the vehicle will be repaired. If the leased vehicle with a recall is returned before the lease maturity date, the lease-end liability invoice may be delayed while recall repairs are completed.

Question Can I end my lease early due to a recall?
Answer

If your Cadillac has a recall, bring it to a Cadillac dealership to fix the recall at no charge.

If you turn your Cadillac in early due to a recall, your lease will be processed as an early termination, and your lease-end liability invoice will be calculated per your lease agreement.