Question My payment will be late. Will you waive late fees?
Answer

We understand that some customers may still be experiencing financial hardship because of the recent natural disasters. If so, please contact us at 1-877-2CF-LUXE to discuss options regarding your account.

Question What should I do if I haven’t received a paper statement?
Answer

You can view your statement online in MyAccount or in the Cadillac Financial mobile app. Or, you can enroll in paperless billing to receive statement notifications via email. If you need to find out your due date or the amount owed, message us in MyAccount or call us at 1-877-2CF-LUXE.

Question What are all the ways I can pay my bill?
Answer

You can pay your bill through:

Please note that we don’t accept in-person payments at Cadillac Financial locations.

1ACI Payments, Inc. is a third party that will charge you a fee for its payment services. The fee may vary, is subject to change as applicable by state law and is not included in the payment amount.

Question How do I contact someone at Cadillac Financial?
Answer

The best way to reach us is to message us through MyAccount or call us at 1-877-2CF-LUXE.

Question What should I do if my vehicle was affected by a natural disaster?
Answer

If your vehicle has been damaged by a natural disaster, please keep your account current and contact your insurance company to begin the claims process. If your vehicle has been deemed a total loss, please call 1-877-203-5536.

Question How can I update my address or contact information?
Answer

If your current address has recently changed, you can update that information online in MyAccount or in the Cadillac Financial mobile app. You can also enroll in paperless billing to ensure you have access to your billing information wherever you are. You can also call us at 1-877-2CF-LUXE.

Question Are there other disaster assistance resources available?
Answer

Chevrolet Customers can find assistance resources here: https://www.cadillac.com/disaster-relief